Support Policy
1. Scope of Support
We provide assistance for:
Setup and configuration.
Troubleshooting technical issues.
Feature-related queries.
2. Support Channels
Email: [sales.onesttech.com]
Whatsapp: [+880 1959-335555]
3. Response Time
General Queries: Response within 48 business hours.
Critical Issues (e.g., service downtime): Response within 24 hours.
4. Updates & Maintenance
Regular updates are provided for feature enhancements and bug fixes. Notification will be sent before scheduled maintenance.
