Support Policy
1. Scope of Support
We provide assistance for:
Setup and configuration.
Troubleshooting technical issues.
Feature-related queries.
2. Support Channels
Email: [sales.onesttech.com]
Whatsapp: [+880 1959-335555]
3. Response Time
General Queries: Response within 48 business hours.
Critical Issues (e.g., service downtime): Response within 24 hours.
4. Updates & Maintenance
Regular updates are provided for feature enhancements and bug fixes. Notification will be sent before scheduled maintenance.
Let me know if you’d like to further customize these policies or add more details!
